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Communications Engineer

Job ID 20000797 Mumbai, India

Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we think globally. We create transparency in an opaque world, and we encourage our people to do the same. That means when you take your place on our team, you’ll discover a supportive and collaborative work environment that empowers you to excel. If you’re ready to share your perspective with the world, then you can make a real impact here. This is the Duff & Phelps difference.


We are looking at a Communications Engineer, Technology to join us. The Unified Communications engineer’s primary role is to maintain all aspect of the Duff & Phelps voice, collaboration, and video communications by providing the highest level of system performance, uptime, scalability, standards, and security for internal and external network communications.

 

At Duff & Phelps, your work will help protect, restore and maximize value for our clients. Join us and together we’ll maximize the value of your career.

 
Responsibilities: 
  • Day-to-day BAU tasks including:
    • 2nd line support for Service Desk agents
    • Monitoring of ticket queue for requests/incidents and escalated cases
    • Verification of UC system backups
    • Verification of UC system hardware status reports
    • Respond to system alarms
    • Administration and housekeeping on CUCM, CUC, CUPS, UCCX
    • Administration and housekeeping on Cisco Webex and Cisco Control Hub
    • Administration and housekeeping of Video Conference hardware endpoints and system tasks in Control Hub
Requirements: 
  • 3-5 Years Cisco Unified Communications applications experience essential
  • Ability to work within a team
  • Cisco CUBE experience advantageous
  • Knowledge of Cisco UCS servers advantageous
  • Project work experience
  • Cisco Jabber knowledge and troubleshooting skills
  • Cisco Webex Teams knowledge and troubleshooting skills
  • Good communication skills essential
  • Very good English skills (spoken and written)
  • Good knowledge of current Cisco POE switch models
  • Good knowledge of current Cisco CUBE platforms
  • Ability to prioritize tasks and work under pressure
  • Ability to document current and planned designs of voice projects and standards
  • Troubleshoot network/VPIP problems, referring to vendors where needed
  • VMWare Vsphere Experience advantageous

In order to be considered for a position at Duff & Phelps, you must formally apply via careers.duffandphelps.jobs


Duff & Phelps is committed to equal opportunity and diversity, and recruits people based on merit.

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