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Senior Operations Analyst, Issuer Services

Job ID 20000877 London, United Kingdom

Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we think globally. We create transparency in an opaque world, and we encourage our people to do the same. 


That means when you take your place on our team, you’ll discover a supportive and collaborative work environment that empowers you to excel. If you’re ready to share your perspective with the world, then you can make a real impact here. This is the Duff & Phelps difference.


Lucid Issuer Services is the market leading provider of information, tender, exchange, tabulation and identification agent services in EMEA. Lucid Agency & Trustee Services was launched in 2017 and provides independent, conflict-free, third-party loan agency, security agency and bond trustee services. Servicing the bond and loan markets, Lucid has developed it’s strong reputation by providing proactive and bespoke services to it’s clients.


At Duff & Phelps, your work will help protect, restore and maximize value for our clients. Join us and together we’ll maximize the value of your career.

This role will work closely with all Transaction Managers and the Operations team to ensure the controlled on-boarding of all new transactions from the near-closing stage to certain ongoing portfolio administration tasks. The Analyst will have responsibility for the completion of many key portfolio and transaction tasks and for reporting of aged items and ownership of resolution. As such they are required to be detail orientated, organised and able to maintain accurate and complete records at all times. Depending on the level of experience the Analyst will either immediately take on, or assume over-time, additional duties from the TM’s such as checking payment files and rate rollovers.


Deal On-Boarding - Assisting the transaction management team with all aspects of deal on-boarding this is to include:

  • On-boarding transactions into WSO and Lucid’s other systems
  • Assisting the transaction management team with initial loan drawdowns and closings
  • Responsibility for completing deal set up and following up on open items

On Going Portfolio Management - ensure completion of scheduled agency activity in accordance with facility agreements and Lucid’s procedures. This will include:

  • Monitoring and updating WSO and CRM as Lucid’s diary system to ensure scheduled deal activity is actioned in accordance with transaction agreements
  • Calculating / checking fees, interest and principal amounts due are accurate and in accordance with transaction agreements
  • Compiling / checking notices to deal parties are accurate prior to their release
  • Creating payments in Connexis for release by Lucid
  • Rate fixing
  • Handling lender and borrower queries on transactions
  • Managing all other scheduled deal activity arising from time to time

Managing ad-hoc transaction activity – assisting transaction management team to administer adhoc and unscheduled transaction activity as directed and in accordance with Lucid’s procedures.


  • Fluent in English. An additional language is preferable
  • Fluent in English. An additional language is preferable
  • Highly self-motivated, organized and able to manage own time
  • Flexible and adaptable to meet the needs of the changing market, of our customers and of our company
  • Generally good knowledge of Microsoft Office, especially Excel.
  • An understanding of financial markets, uncleared assets and share transfer protocols
  • Good levels of IT literacy are desirable

In order to be considered for a position at Duff & Phelps, you must formally apply via


Duff & Phelps is committed to equal opportunity and diversity, and recruits people based on merit.


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